Privacy Policy

1. Introduction

LogiFlora respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website or contact us for logistics services.

2. Information We Collect

We may collect the following types of information:

• Contact information — name, email address, phone number, company name and address when you fill out our enquiry form or contact us directly.
• Logistics details — route information, shipment volumes, delivery requirements and timing preferences you provide to us.
• Technical data — IP address, browser type, device information and usage data collected automatically when you visit our website.

3. How We Use Your Information

We use your personal data to:

• Respond to your enquiries and provide quotes for logistics services
• Arrange and manage flower transport bookings and deliveries
• Communicate with you about your shipments and provide updates
• Improve our website and services
• Comply with legal and regulatory obligations

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases: (a) performance of a contract when providing logistics services; (b) legitimate interests in operating our business and responding to enquiries; (c) your consent where explicitly given; and (d) legal compliance where required.

5. Data Sharing

We do not sell your personal data. We may share your information with trusted third parties only where necessary to provide our services, including: transport partners and carriers involved in your delivery; customs and border authorities for international shipments; and our professional advisers, insurers and regulators where required by law. All third parties are bound by confidentiality and data protection obligations.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and reporting requirements. Typically, we retain customer records for 7 years in accordance with UK tax and company law requirements.

7. Your Rights

Under UK data protection law, you have the right to: access your personal data; request correction of inaccurate data; request erasure in certain circumstances; object to or restrict processing; request data portability; and withdraw consent where processing is based on consent. To exercise these rights, please contact us at office@logiflora.co.uk.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no internet-based service can be 100% secure, and we cannot guarantee absolute security.

9. Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website traffic. You can control cookies through your browser settings. For more information, please contact us.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

LogiFlora
8 Brindle Close, Bradford
BD15 7UB, United Kingdom

Email: office@logiflora.co.uk